ELECTRONIC FUND TRANSFER
YOUR RIGHTS AND RESPONSIBILITIES

Indicated below are types of Electronic Fund Transfers we are capable of handling, some of which may not apply to your account. Please read this disclosure carefully because it tells you your rights and obligations for the transactions listed. You should keep this notice for future reference.

Electronic Fund Transfer Initiated By Third Parties. You may authorize a third party to initiate electronic fund transfers between your account and the third party's account. These transfers to make or receive payment may be one-time occurrences or may recur as directed by you. These transfers may use the Automated Clearing House (ACH) or other payments network. Your authorization to the third party to make these transfers can occur in a number of ways. For example, your authorization to convert a check to an electronic fund transfer or to electronically pay a returned check charge can occur when a merchant provides you with notice and you go forward with the transaction (typically, at the point of purchase, a merchant will post a sign and print the notice on a receipt). In all cases, these third party transfers will require you to provide the third party with your account number and bank information. This information can be found on your check as well as on a deposit or withdrawal slip. Thus, you should only provide your bank and account information (whether over the phone, the Internet, or via some other method) to trusted third parties whom you have authorized to initiate these electronic fund transfers. Examples of these transfers include, but are not limited to:

• Preauthorized credits. You may make arrangements for certain direct deposits to be accepted into your checking or savings account(s).
• Preauthorized payments. You may make arrangements to pay certain recurring bills from your checking or saving account(s).
• Electronic check conversion. You may authorize a merchant or other payee to make a one-time electronic payment from your checking account using information from your check to pay for purchases or pay bills.
• Electronic returned check charge. You may authorize a merchant or other payee to initiate an electronic funds transfer to collect a charge in the event a check is returned for insufficient funds.

Online Banking products - You may access your bank accounts 24 hours a day either with your telephone, personal computer, or electronic device.

Online Banking

You may access your accounts and make payments from your checking account to third parties 24 hours a day with a personal computer and Internet access at the bank's website or with an electronic device app with a user ID and password.

Types of transfers and charges

For Online Banking transactions, a Money Market account is defined as a checking account. All Online Banking transfers after 6:00 p.m. CST will be on the next business day and information is available only for the current statement cycle and up to 18 months via the Account Activity page in Online Banking. All bill payment transactions after 3:00 p.m. CST will be on the next business day and information is available only for the current statement cycle and up to 18 months via the Account Activity page in Online Banking.

InfoLine

You may use your accounts to:

• transfer funds between checking and savings accounts
• transfer funds between checking and savings accounts from other Central Bancompany Banks
• make payments from checking and savings to loan accounts with us
• make payments from other Central Bancompany Banks to loan accounts with us
• get information about:
  • account balances of checking, savings, CDs and loan accounts
  • withdrawals from checking and savings accounts
  • deposits into checking and savings accounts
  • a specific check number being cleared

Online Banking

You may use your accounts to:

• transfer funds between checking and savings accounts
• transfer funds from checking and savings to your accounts at another bank
• transfer funds from checking and savings directly to another individual’s account
• transfer funds from your account at another bank to your checking and savings account
• make loan payments from your checking or savings account
• make loan payments from your account at another bank
• get information about:
• account balances of checking, savings, CDs, and loan accounts
• view any posted account activity since your last statement, up to 18 months via the Account Activity page in Online Banking, including deposits, withdrawals, cleared checks, and electronic or other withdrawals and images of the front and back of cleared checks

Online Banking inactive accounts

We reserve the right to discontinue the service if an account remains inactive for three or more months. This does not apply to InfoLine.

ATM Card and Debit Mastercard® - types of transfers and dollar limitations - You may access your account(s) by using these cards and personal identification number, to:

• make deposits to checking or savings account(s)
• get cash withdrawals from checking or savings account(s)
  • you may withdraw no more than $800.00 per calendar day
• transfer funds between savings and checking account(s)
• get information about:
  • the account balances of your checking or savings accounts

Some of these services may not be available at all terminals.

Type of Debit Card Transactions - You may access your checking account(s) to purchase goods, pay for services, get cash from a merchant, if the merchant permits, or from a participating financial institution, and do anything that a participating merchant will accept.

Debit Card Transactions - dollar limitations and charges - Using your debit card:

• you may not exceed $2,000.00 in transactions per calendar pay, unless otherwise advised by written notification (World Mastercard debit cards may not exceed $5,000.00 in transactions per calendar day)
• for security reasons, there are other limits on the number of transfers you can make by debit card per calendar day

Currency Conversion and Cross-Border Transaction Fees. If you initiate a transaction with your debit card in a currency other than US Dollars, Mastercard will convert the charge into a US Dollar amount. The Mastercard currency conversion procedure is based on rates observed in the wholesale market or, where applicable, on government-mandated rates. The currency conversion rate Mastercard generally uses is the rate for the applicable currency that is in effect on the day the transaction occurred. However, in limited situations, particularly where Mastercard transaction processing is being delayed, Mastercard may instead use the rate for the applicable currency in effect on the day the transaction is processed.

As a result, we charge you an International Transaction Fee of 3% on debit cards (1% on World Mastercard Debit cards). The International Transaction fee is charged on all cross-border transactions regardless of whether there is a currency conversion. A cross-border transaction is a transaction that occurs at a card acceptance location in a different country from the country in which the card was issued. This means a cross-border transaction can occur even though the transactions made when you are not in a foreign country. For example, a transaction made online with a foreign merchant is a cross-border transaction even though made while you are physically in the United States.

Advisory Against Illegal Use. You agree not to use your card(s) for illegal gambling or other illegal purpose. Display of a payment card logo by, for example, an online merchant does not necessarily mean that transactions are lawful in all jurisdictions in which the cardholder may be located.

Recurring Debit Card Transactions. If you have authorized a third party to initiate recurring credits or debits to your Card, you must tell them when your Card is replaced, if your Card number or "valid thru" date has changed, or your Card is cancelled. If we issue a replacement Card to you, you agree that we may, but are not required to, provide information related to the replacement Card to such parties to permit them to continue to initiate transaction to your replacement Card, and you authorize us to process such recurring transactions until you notify us that the third party is no longer allowed to do so and we have time to process your request.

FEES

• We do not charge for direct deposits to any type of account.
• There is no charge for Online Banking. There will be a $5.95 fee charged each statement cycle for Online Banking with bill payment. This fee will be reduced or waived if you receive your statement electronically instead of by mail on a qualifying account.
• Please refer to the fees listed in this disclosure for your account type, as preauthorized withdrawals, ATM withdrawals, ATM transfers, telephone transfers, and debit card transactions may be treated as a check or regular withdrawal. Withdrawals, transfers, and inquiries at ATMs not owned by Central Bancompany, Inc. will be charged $3.00 each.

Except as indicated elsewhere, we do not charge for electronic fund transfers.

ATM Operator/Network Fees. When you use an ATM not owned by us, you may be charged a fee by the ATM operator or any network used (and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer).

DOCUMENTATION

• Terminal transfers. You can get a receipt at the time you make a transfer to or from your account using an automated teller machine or point-of-sale terminal. However, you may not get a receipt if the amount of the transfer is $15 or less.
• Preauthorized credits. If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, the person or company making the deposit will tell you every time they send us the money, or you can call us at (573) 634-1111 to find out whether or not the deposit has been made.
• Periodic statements. All accounts which are accessible by Electronic Funds Transfer will get monthly statements if there are transfers during the month. In any case, you will get a statement at least quarterly.

PREAUTHORIZED PAYMENTS

• Right to stop payment and procedure for doing so. If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here is how: Call or write us at the telephone number or address listed in this disclosure in time for us to receive your request 3 business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. Please refer to our separate fee schedule for the amount we will charge you for each stop-payment order you give.
• Notice of varying amounts. If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.)
• Liability for failure to stop payment of preauthorized transfer. If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.

FINANCIAL INSTITUTION'S LIABILITY

Liability for failure to make transfers. If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

1. If, through no fault of ours, you do not have enough money in your account to make the transfer.
2. If you have an overdraft line and the transfer would go over the credit limit.
3. If the automated teller machine where you are making the transfer does not have enough cash.
4. If the terminal or system was not working properly and you knew about the breakdown when you started the transfer.
5. If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions we have taken.
6. There may be other exceptions stated in our agreement with you.

CONFIDENTIALITY

We will disclose information to third parties about your account or the transfers you make:

1. where it is necessary for completing transfers; or
2. in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; or
3. in order to comply with government agency or court orders; or
4. as explained in the separate Privacy Disclosure.

UNAUTHORIZED TRANSFERS

1. Consumer liability.
   • Generally. Tell us AT ONCE if you believe your card and/or code has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within 2 business days after you learn of the loss or theft of your card and/or code, you can lose no more than $50 if someone used your card and/or code without your permission.
     If you do NOT tell us within 2 business days after you learn of the loss or theft of your card and/or code, and we can prove we could have stopped someone from using your card and/or code without your permission if you had told us, you could lose as much as $500.
     Also, if your statement shows transfers that you did not make, including those made by card, code or other means, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.
     If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.
   • Additional Limits on Liability for Debit Card. You will not be liable for any unauthorized transactions using your Debit Card if: (i) you can demonstrate that you have exercised reasonable care in safeguarding your card from the risk of loss or theft, and (ii) upon becoming aware of a loss or theft, you promptly report the loss or theft to us. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Corporation.
2. Contact in event of unauthorized transfer. If you believe your card and/or code has been lost or stolen, call or write us at the telephone number or address listed in this disclosure. You should also call the number or write to the address listed in this disclosure if you believe a transfer has been made using the information from your check without your permission.

ERROR RESOLUTION NOTICE

In Case of Errors or Questions About Your Electronic Transfers, Call or Write us at the telephone number or address listed in this disclosure, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

1. Tell us your name and account number (if any).
2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
3. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. Your account is considered a new account for the first 30 days after the first deposit is made, unless each of you already has an established account with us before this account is opened.

We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.

You may ask for copies of the documents that we used in our investigation.

CENTRAL BANCOMPANY
REGULATION E INVESTIGATIONS
PO BOX 779
JEFFERSON CITY, MISSOURI 65102-9982
(866) 998-4617 (Monday through Friday 8:00 A.M. CST - 4:30 P.M. CST),
Excluding Federal Holidays

For Debit Card inquiries or to report a lost or stolen card: (855) 401-4599

Technical support and bill payment questions: (800) 749-5344

Revised 12/2021-J Baker