What if my card is lost or stolen?

If you believe your card is lost or stolen, simply log into your online banking account and select "card management" to report it. You can also call the numbers provided below. Our Lost or Stolen Customer Service is here for you 24/7.

Personal Debit Card

Debit Cards

  • Personal: (855) 401-4599
  • Business: (855) 401-4599
  • Health Savings Account: (833) 232-4676
  • OutlookSM: (855) 401-4599
ONLY Credit Card

Credit Cards

  • Consumer: (800) 445-9272
  • World Mastercard®: (877) 907-7478 or (706) 644-4518 (collect)
  • World Elite Mastercard®: (877) 907-7480 or (706) 644-4687 (collect)
  • Small Business Mastercard®: (877) 864-6519
  • Business Mastercard®: (800) 472-1959
  • Commercial Mastercard® Multi Card: (800) 472-1959 or contact your company's card administrator
Outlook Prepaid Debit Card

Prepaid Cards

  • Outlook℠ Prepaid: (855) 401-4599
  • Gift Card: (877) 757-5424
  • PayChekPLUS! Payroll: (866) 464-0330

We will send you a new card in the mail and you should receive it within 10 business days. Alternatively, Debit Cards are available at many instant issue locations in branch. Commercial MULTI cardholders can also contact their company’s card administrator for a new card.

Let us know when you are traveling by adding a Travel Notification to your debit card. This is our simple way of flagging your card to make sure you have access to your money while away.

If you think you are victim to fraud, click here to find out how to take action.

This card is issued by The Central Trust Bank pursuant to a license by Mastercard® International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

Points have no expiration as long as the card is active and completes purchases on an annual basis.

Cash back is provided in the form of a statement credit.